A letter was recently emailed to the Westmead Government hospital using this ordinary email address – WSLHD-WAGM@health.nsw.gov.au, saying:-
We received a response by email the next working day!!!
Bit by bit the world is changing! – we don’t think this would have happened even two years ago.
The content of the response was of no help at all, but at least we’ve got something in writing which we may be able to present to some one some day who has the power to do something about problems their patients sometimes experience in their hospital, someone who may care – perhaps even someone in the office of the the Minister for Health, Brad Hazzard.
At least the Westmead Government hospital is not like the horrible Westmead Private hospital, a Ramsay Health Care hospital, whose management wouldn’t respond to emails like this in a million years, let alone the next working day.