Ken Wyatt, MP, Commonwealth Minister for Health 1

There was quite a lot of media coverage when Mr Ken Wyatt was appointed the Assistant Minister for Health in the Turnbull Government on 30 Sep 2015, because of his aboriginality. Unfortunately, he’s turned out to be completely and utterly useless – at least, in our experience.

A letter has just been sent to him by email, seeking his help, saying:-

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And we immediately got an “automatic reply” identical to the ones we got to letters we emailed him on 27 Sep 2015 and 28 Oct 2015, many months ago saying, “I will consider the matters you raise as soon as possible,” but I’m getting lots of emails, and, of course, I always consider emails from my electorate first, blah blah blah, blah blah blah!

To us, there are lots of things that are concerning about all this, but none more concerning than that it is clear that there is no one in the whole Turnbull Government considering the matters we’ve raised, (one of them, incredibly simple,) or if there are, neither Mr Wyatt, or anyone on his staff know who there are or where they are, so that our emails can be sent on to them for response.

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Mike Baird, NSW Premier 1

A letter emailed to Mr Baird on 2 Mar 2016.

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General Comments 4

We have been working in this area for more than 7 years and to us this is by far the biggest thing we have come up with in that time, for us, and we believe for our readers. And it’s this.

When you’ve seen a doctor for anything important, (presumably not for coughs and colds and so on,) when you get home, send them a letter outlining your recollection of everything you’ve been told in your consultation, particularly anything about risks that may be involved in any treatments they’ve suggested, and asking them to confirm that you’ve got everything right.

AND, if they don’t reply, just don’t use them! – find someone else.

We’re always saying how you should give preference to those doctors who have an ordinary email address, and if they have one, it’s easy , but send it anyway – if they have an email form, use that, but if you have to fax it, or post it, or hand deliver it, send it.

If you’ve got everything right, it will take them no time at all to send you back a “Yes.” And if you’ve misunderstood anything, getting that clarified will be valuable in itself.

But almost certainly, if they won’t do either of these things, they are not the doctor for you, OR, if anything goes wrong, your position will be a hundred times stronger to get redress, either from the doctor or through the legal system.

Believe us, we have learnt this the hard way. We believe that if we’d done what we’re recommending here, we would be unbelievably better off.

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Dr Scott Leslie Urologist Sydney & Sutherland

Correspondence with Dr Leslie from 5 Jun 2015.

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Ms Jillian Skinner NSW Minster for Health 5

Correspondence with from 24 Apr 2015 – awaiting response.

On 5 Jun 2015, we received this response.

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Posted in Ms Jillian Skinner, NSW Minister for Health | 1 Comment

Dr Andrew Brooks Urologist Westmead

Quite apart from anything else.

(1) If you send Dr Brooks over 20 emails and he doesn’t even acknowledge one of them, let, reply to them,

(2) and, in particular, if you send him 8 emails asking how you would go about getting copies of his/your health records and information to which you are entitled by law, and he doesn’t acknowledge any of these either,

(3) and if, with an extremely important test, he gets his nurse to do it, without the assistance of a doctor in any way, when other urologists get fully qualified urologists to carry out the test, (at $70 less than Dr Brooks charges you,) perhaps so you can’t get a copy of the results his nurse has come up with as you would readily be able to if the fully qualified urologist had done the test,

perhaps you’ve got only yourself to blame if really horrible things happen to you in dealing with Dr Brooks, as one of our readers claims happened to him.

Here’s his email address – admin@westernurology.net.au. Perhaps you could try sending him emails yourself.

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Dr Phillip Katelaris Urologist Hornsby

Correspondence with Dr Katelaris.

From 7 Sep 2014.

From 15 Jan 2015.

It’s not clear that emails sent to Dr Katelaris ever actually get to Dr Katelaris – whether they ever get past his secretary or practice manager. We think that if you had any problems dealing with him you’d need to believe that emails actually got to Dr Katelaris.

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Dr Paul Sved Urologist

See this post.

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Interfacing with the Medical Profession 3

A letter saying this was emailed to a urologist, Dr Paul Sved, late in 2014.

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In less than 25 hours an email came back saying.

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One of our readers reports that on the basis of this reply, he has consulted Dr Sved and has found him to be one of the 2 or 3 best doctors he’s ever seen.

This is a perfect illustration of what we’ve outlined in this blog.

 

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Interfacing with the Medical Profession 2

One thing that’s absolutely certain and that’s that there are many doctors who, if you have problems with them, firstly, won’t respond to any emails from you about these problems, or, in fact, about anything and, secondly, won’t even provide you with copies of the health records and information to which, by law, you are entitled – see the Health Records & Information Privacy Act 2002. Our view is that such doctors should be avoided like the plague.

But, if you’ve got to the stage where you’ve had problems with a doctor, it’s going to be too late for you to find out that they are one of these anyway.

We need to send emails to doctors asking them at least one or two questions BEFORE we consult and/or use them.

What we’re looking for, of course, is doctors who, firstly, will give us some sort of answer to our questions, however preliminary, and who, secondly, will make us feel that they may be worth consulting and/or using.

One of the things we do is send emails like the ones we recommend out for our readers. As part of this, we’re developing lists of the best doctors to send them to. The only time and effort that’s involved for you is in sending us an email. We send on any emails we get back to you, for you to act on or not as you choose. With those who send responses, you can continue to work through us or directly with them. And it costs you nothing.

We believe in experts – that for all the talk about “Dr Google” and how we can research things on the net, the best solutions to our health problems are likely to come from consulting and/or using an expert.  But which experts?

We have found that in practice it’s remarkably likely that the doctors who send us the best replies are the best ones to consult and/or use.

Who knows – we may find a  doctor who’s the very best one for you.

A word of warning! The sort of doctors we’re looking for are few and far between. But then how many doctors do we need?

Posted in Interfacing with the Medical Profession | 2 Comments